Oversee the execution of City Year’s Whole School, Whole Child Tier 1 supports and Tier 2 interventions.
§ Oversee the implementation of whole school and class service using City Year culture and values as a foundation; includes instructional support, thematic events, culture and climate
§ Provide structure and common understanding of service model between HQ, the site, corps members, and service partners by using tools such as the Memo of Understanding, Service Partner Agreement, and team goal setting documentation.
§ Create clear, realistic and measurable monthly and weekly objectives for individual and team members to accomplish WSWC goals in partnership with and direction from the Program and service Leadership Team.
§ Drive results by ensuring effective and timely collection of data and implementation of quantitative and qualitative evaluation tools, effectively leveraging existing processes (e.g. data informed decision making, school assessment) and team member strengths to accomplish objectives.
§ Capture best practices and share with the larger City Year community of practitioners.
§ Understand and use data from teacher and Corps Member surveys, student, school and district level data and classroom observations to explain trends and identify opportunities to continually improve: interventions, whole school and class service and Corps Member performance.
§ Manage special projects and programs as assigned including WSWC roles.
§ Translate strategies into clear objectives, action plans and measurements
Corps Member Program Delivery
Guide corps members to meet their service performance requirement and leadership development potential.
§ Manage, lead and develop one –two Team Leader(s) and teams of 16-20 young people
§ Inspire the team to embrace a culture of power and idealism using City Year leadership tools, team building exercises, rituals and best practices.
§ Use performance management tools to set performance expectations, identify strengths and development opportunities and partner with each CM on a development plan to maximize leadership potential. These include the performance management plan and reviews, weekly/bi-weekly one-one one meetings
§ Link problems and symptoms to identify underlying issues and focus on addressing most critical, high impact issues; organize appropriate information, expertise and diverse perspectives for self and others to develop optimal solutions and manage decision making.
§ Ensure CMs are well equipped to meet Corps Practitioner Standards through coaching, observations and regular feedback.
§ Help CMs develop civic identity by guiding them through the Idealist Journey, a reflection tool developed to assist corps members in connecting key learning to their service experience.
§ Support the management of corps member human resources to meet graduation and post-graduation expectations.
§ Effectively translate information and messages from various stakeholders (the school, City Year, the Community) to CMs so they understand and are empowered but not overloaded.
§ Provide training and development opportunities to meet identified corps member needs
Service Partner Management
Build and Cultivate relationships with key stakeholders to enhance service performance
§ Build a strong partnership with school officials including principals, liaisons, teachers, and other key decision makers by demonstrating an understanding of the school’s priorities and working collaboratively to craft and implement solutions that leverage CM talent and align with City Year WSWC output, outcome and impact goals.
§ Maintain a strong presence in school and continually cultivate key relationships
§ Use student data strategically to gain support for initiatives or interventions
§ Coach CMs on developing productive partnerships with teachers and other student support staff
§ Help cultivate local school district and strategic community relationships to enhance service performance
§ Access and leverage community resources in support of the program
§ When serving in a Diplomas Now site, develop, manage and advance key relationships with the Philadelphia Education Fund Organizational Facilitator/Talent Development School Transformation Facilitator and the Communities in Schools Social Worker to advance and achieve DN goals. Participate in EWI meetings and work with DN partners to engage school partners to review data and make course corrections or changes in practice
§ Identify human and other resources in the community to advance team goals and support team to manage and advance those relationships
External Relations and Site Support
- All staff members devote an hour per week to site recruitment, including interviews and outreach.
- All staff members are expected to think of ways outside of their own job to help further the National Service Movement, such as engaging new supporters through events & roundtables, communicating clearly to other staff members and departments about what activities are happening, and directing corps members to think beyond their daily service in their school.
- Works with the development team to support service for Corporate Sponsorship events within assigned schools and cm development through corporate sponsor supports.
- Assist with or lead on the planning and implementation of special events throughout the year, including MLK Day, Comcast Cares and CYServes Service Days, Annual Tribute Dinner, and more.
- Attend overnight conferences including Academy, which is a minimum one week-long training conference for all City Year Staff held in Boston in July, and additional engagement and training activities.